Effective Date: August 04, 2026 ยท Last Updated: August 04, 2026
Nector ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us through the Nector mobile application (the "App"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our App for managing smart home IoT devices.
By using the Nector App, you consent to the collection and use of your information as described in this Privacy Policy.
When you create an account and use the App, we may collect:
To provide smart home management functionality, we collect:
We automatically collect certain information about your device and usage:
The App requests location permission only for WiFi network scanning during device provisioning (required by Android/iOS for WiFi scan APIs). We do not track, store, or share your precise geographic location.
We use the collected information for the following purposes:
| Purpose | Data Used |
|---|---|
| Account Management | Email, password, Google Sign-In data, profile info |
| Device Control & Monitoring | Device IDs, state data, WebSocket communication |
| Scheduling & Automation | Schedule rules, timers, device actions |
| Device Provisioning | WiFi network list, QR code data, device pairing info |
| Profile Customization | Display name, profile photo |
| Security & Fraud Prevention | Device identifiers, IP address, login activity |
| App Improvement | Usage analytics, crash reports, error logs |
| Customer Support | Account info, device data (when you contact support) |
| Legal Compliance | As required by applicable law |
Real-time device control uses a direct WebSocket connection between your App and your IoT devices on the local network. Commands and state updates do not pass through our servers.
We do not sell, trade, or rent your personal information to third parties. We may share information only as described below:
We engage trusted third-party services that process data on our behalf:
| Provider | Purpose | Data Shared |
|---|---|---|
| Google Firebase | Authentication, Database, Crashlytics, Analytics | Account data, device configs, schedules, crash logs |
| Google Play Services | Google Sign-In, Location (for WiFi scanning) | Google account profile, location permission |
All service providers are contractually obligated to protect your data and use it only for the specified purposes.
We may disclose your information when required by law, regulation, subpoena, court order, or governmental request.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets. You will be notified of any such change in ownership.
We implement industry-standard security measures to protect your information:
Depending on your jurisdiction, you may have the following rights:
You can export your device configurations and schedules from the App settings.
You can revoke permissions (Camera, Location) anytime via your device settings. Note: Revoking Camera prevents QR pairing; revoking Location prevents WiFi scanning during provisioning.
| Data Type | Retention Period |
|---|---|
| Account Data | Until account deletion or 2 years of inactivity |
| Device Configurations | Until device is removed from App |
| Schedules (Cloud) | Until deleted or account deletion |
| Schedules (Local) | Until deleted or App uninstall |
| Crash/Analytics Logs | 90 days (Firebase default) |
| WebSocket Logs | Not persisted (real-time only) |
The App is not directed to individuals under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will delete it immediately. If you believe a child has provided us with personal information, please contact us.
Your data may be processed on Firebase servers located in the United States and other countries where Google operates. By using the App, you consent to this transfer. Google Firebase complies with EU Standard Contractual Clauses and UK International Data Transfer Agreement for cross-border transfers.
The App may contain links to third-party websites or integrate with third-party IoT device manufacturers. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or App features. We will notify you of material changes by:
Your continued use of the App after changes constitutes acceptance of the updated policy.
For transparency, here is a summary aligned with Google Play's Data Safety section:
| Data Collected | Shared? | Purpose | Encrypted in Transit? | User Can Delete? |
|---|---|---|---|---|
| Email Address | No (Firebase only) | Account Management | Yes | Yes (Delete Account) |
| Name, Profile Photo | No | Personalization | Yes | Yes (Edit Profile) |
| Device IDs & State | No (Local + Firebase) | Device Control | Yes | Yes (Remove Device) |
| Schedules | No (Local + Optional Cloud) | Automation | Yes | Yes (Delete Schedules) |
| WiFi Network List | No (Local only) | Provisioning | N/A (Local) | Yes (Revoke Location) |
| Crash Logs | Firebase | Stability | Yes | Yes (Opt-out in Settings) |
| Usage Analytics | Firebase | Improvement | Yes | Yes (Opt-out in Settings) |
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Nector Team
📧 Email: [email protected]
🌐 Website: https://nectorit.com/
📍 Address: Dhaka, Bangladesh
We will respond to your inquiry within 30 days.
By using the Nector App, you acknowledge that you have read, understood, and agree to this Privacy Policy.